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TK SHOP Return and Refund Policy
Straightforward Return and Refund Policy Overview
TK SHOP offers a simple and hassle-free returns process. You may return most items within 30 days of delivery, depending on the item's condition and the reason for return. Our refund policy varies based on whether the item is faulty, damaged, incorrect, or if you are returning it due to a change of mind.
Free Return Eligibility Under Our Return and Refund Policy
Our policy offers free returns for eligible cases, including:
- Faulty or defective items – Products that are damaged or malfunctioning upon arrival
- Items damaged during shipping – If your item arrives broken or unusable
- Incorrect item received – If you receive an item different from what you ordered
For eligible returns, our policy provides a prepaid return shipping label or arranges a courier pickup at no cost to you.
Non-Eligible Items For Free Return
According to our procedures, returns due to change of mind or personal preference do not qualify for free return shipping. The customer is responsible for the return shipping cost in such cases.
Additionally, our procedures state that some items cannot be returned, including:
| Non-Returnable Category | Examples |
| Perishable goods | Food, flowers, plants |
| Personal items | Intimate or sanitary products |
| Hazardous materials | Flammable liquids or gases |
| Gift cards | All denominations |
| Digital products | Downloadable software |
| Health items | Certain health and personal care items |
A receipt or proof of purchase is required for all returns under our policy.
Return Cases Covered By Our Return and Refund Policy
1. Returning a Faulty or Damaged Item
If you receive a defective, damaged, or faulty item, TK SHOP will provide a full refund or replacement at no cost to you. You must report the issue within 30 days of delivery.
- Return shipping is covered by TK SHOP
- We will send you a prepaid return shipping label or arrange for a courier pickup
- A refund or replacement will be processed after inspection
2. Returning an Incorrect Item
If you receive the wrong item, you can return it for a full refund or replacement. The item must be unused and in its original condition.
- Return shipping is covered by TK SHOP
- We will send you a prepaid return shipping label or arrange for a courier pickup
- A refund or replacement will be processed after inspection
3. Change of Mind Returns
If you wish to return an item due to a change of mind, the following conditions apply:
- Return shipping must be paid by the customer
- The item must be unused, in its original condition, and include all packaging
- A partial refund may apply if the item shows signs of use or damage
- Original shipping fees (if any) are non-refundable
How to Initiate a Return Under Our Return and Refund Policy
To start a return, follow these simple steps:
| Step | Action |
| Step 1 | Log in to your TK SHOP account |
| Step 2 | Go to "My Orders" and select the item you want to return |
| Step 3 | Click "Return/Refund" and follow the instructions |
| Step 4 | Select the reason for return |
| Step 5 | Choose your preferred refund or replacement option |
| Step 6 | Submit your return request |
After submission, you'll receive an email with return shipping instructions. If eligible, we will send you a prepaid return shipping label or arrange a courier pickup for your convenience.
Refunds Process Under Our Return and Refund Policy
Once your return is received and inspected, you will receive an email notification regarding your refund status.
- If approved, the refund will be processed to your original payment method within 5-10 business days
- Processing times may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven't received a refund yet, we recommend:
- Check your bank account
- Contact your credit card company (processing times may vary)
- Contact your bank for further assistance
If you still haven't received your refund, please email us at [email protected].
Exchanges Under Our Return and Refund Policy
Exchanges are only available for defective or damaged items. To request an exchange, email [email protected] and we will assist you.
TK SHOP Return and Refund Policy Success Rate
Our commitment to customer satisfaction is reflected in our success statistics:
- 98.7% of return requests processed within the promised timeframe
- 92% of customers satisfied with our return process
- 24-hour average response time to return inquiries
Our procedures are designed based on Australian Consumer Law standards and industry best practices to ensure fair treatment for all customers.
Contact Us About Our Return and Refund Policy
If you have any questions about our return and refund policy, contact us:
- Email: [email protected]
- Live Chat: Available Monday-Friday, 9am-4pm AEST
Return and Refund Policy Updates
TK SHOP reserves the right to modify this Return and Refund Policy at any time. Changes take effect immediately upon posting to this page. We recommend reviewing our policy periodically to stay informed about any updates.