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TK SHOP Buyer Protection: Your Complete Safe Shopping Guarantee
When you purchase through TK SHOP, our comprehensive safe shopping program ensures you're fully covered from order placement to delivery confirmation. Our commitment to secure, worry-free shopping is why over 50,000 Australians trust TK SHOP for their everyday needs. Discover how our protection policies create the safest online shopping experience in Australia.
Full Refund Guarantees
Our customer protection program provides 100% refund guarantees in the following situations:
- Your order arrives more than 10 days after the delivery time promised by the seller
- Your item arrives significantly different from the seller's description or photos
- You receive a damaged item and can provide evidence of the damage
How TK SHOP Safeguards Your Purchases
| Secure Payment System | All transactions on TK SHOP are processed through our encrypted payment gateway. Your payment is only released to the seller after you confirm satisfactory receipt of your order. |
| Verified Sellers Only | We carefully vet all 250+ suppliers and manufacturers on our platform, ensuring they meet our strict standards for product quality, reliability, and business ethics. |
| On-Time Delivery Commitment | Our shopping guarantee monitors delivery timeframes and holds sellers accountable for shipping within their promised timeframes. If your order doesn't arrive on time, you're eligible for a full refund. |
| Quality Assurance Guarantee | All products must match their descriptions and photos. If your item arrives and doesn't match what was advertised, our purchase protection ensures you'll receive a refund. |
Simple Resolution Process
If you experience any issues with your order, TK SHOP provides a straightforward resolution process:
- Step 1: Contact the Seller - Many issues can be resolved directly through our messaging system within 24 hours
- Step 2: Open a Dispute - If you can't reach a solution with the seller, open a dispute within 14 days of receiving your order (or within 45 days of payment if the item hasn't arrived)
- Step 3: TK SHOP Mediation - Our dedicated customer service team will review evidence from both parties and make a fair decision within 72 hours
- Step 4: Resolution - Depending on the situation, you may receive a full or partial refund through our satisfaction guarantee
Our Success Rate
Our commitment to fair resolution is demonstrated by our customer protection statistics:
| Resolution Metric | Success Rate |
| Disputes resolved in buyer's favor | 92% |
| Average resolution time | 48 hours |
| Full refund rate for eligible claims | 98.5% |
| Customer satisfaction with resolution | 96% |
Extended Protection Options
For additional peace of mind, we offer TK SHOP Premium Protection on select purchases, which includes:
- Extended dispute period - 90 days (compared to standard 45 days)
- Priority customer service - Dedicated support team with 4-hour response time
- Free return shipping - On all eligible items covered by Premium Protection
- Damage protection - Comprehensive coverage for any damage during transit
Our Premium protection plan aligns with Australian Consumer Law while providing additional benefits beyond standard protections.
Our Commitment to Buyer Protection
TK SHOP is dedicated to maintaining a fair, transparent marketplace where both buyers and sellers can transact with confidence. Our shopping guarantee is central to our mission of connecting Australians with quality products at great prices, with more than 98% of transactions completed without any issues.
Remember our promise: Trust & Knowledge SHOP isn't just about price—it's about a consistently positive, protected shopping experience backed by comprehensive safeguards.
Common Questions
| Question | Answer |
| How long do I have to report an issue? | Standard protection gives you 14 days after delivery (or 45 days from payment for non-delivery) |
| What evidence should I provide? | Photos or videos of damaged/incorrect items, screenshots of product descriptions, and tracking information |
| How quickly will I receive my refund? | Most refunds are processed within 3-5 business days after a claim is approved |
| Are all purchases covered? | Yes, every purchase on TK SHOP is covered by our standard Buyer Protection policy |
Contact Our Support Team
Have questions about TK SHOP Buyer Protection? Contact our customer support team at [email protected] or through our Help Center for more information. Our protection specialists are available 7 days a week to assist with any concerns about your purchase security.
TK SHOP takes inspiration from industry leaders in customer protection like eBay's Money Back Guarantee, while tailoring our shopping guarantees specifically for Australian consumers and their unique needs.